You can access reports and statistics in EBSCOadmin.   Log into the EBSCOADMIN portal and select Reports and Statistics from the menu bar Select Standard Usage Reports in the EBSCOhost / EDS section Under Report Type, choose the Interface Usage Report In the report, select the All Selected Interfaces option and press Select/View Remove all interfaces from the Selected column except for  EBSCO Discovery Service (eds/live) and EDS API (wasp/live) and then apply the changes Select your reporting period. Press Create Report for Download If you select Download, reports will display in the Download Reports tab.  Make sure the report's status is complete before downloading it, either as a Tab delimited or Excel file. Open the report.  The important metrics are Total Search Clicks and Total Requests.  See the recommendations in the eResources Usage Statistics. There is a short tutorial on EBSCO Connect on how to run reports. There is also information on EBSCO Connect on understanding reports and statistics.

The EBSCO Merge Accounts feature allows you to merge account information (saved articles, searches, alerts, videos, etc.) from one Personal User Account into another. Once your accounts are merged, the account that contained the data that was merged into the target account is removed and no longer exists on the service.    To merge your personal user accounts:    1. Ensure you are logged into the Knowledge and Library Hub with your new account. (This new account is the one you would like to keep after bringing in data from a previous account.)  2. Click the Update My Account link in the top toolbar. Note: For security purposes, you will be required to sign in again.      3. Click the Get Started button for the EBSCO Merge Accounts option. Please note: your email address will read as "changeme@ebsco.com" because your email is not being passed by OpenAthens.      4. Click the Sign in to your second account button.    5. Enter the username and password for the second Personal User account (the account that has the data you wish to move into your new account).   6. Confirm the accounts you are merging are correct and click the Merge Account Data button.      7. Click Continue to confirm you wish to continue with the merge of your accounts.  Note: Once you click to merge accounts, this action cannot be undone.        Note: Ordinarily if your account is associated with a deliverable email address you will receive an email when your accounts have been successfully merged. However, under NHS standards, your email address is not being passed & stored, so you will not receive an email.  Please rest assured your content will be available in the target account shortly.    Troubleshooting    Accounts cannot be merged at this time The following conditions will prevent you from merging your accounts until they are resolved. The account you are merging has pending or existing Continuing Medical Education credits (*such as DynaMed). See the Save option for these accounts below.  The account you are merging has an eBook or Audiobook checked out. You will need to check in any checked out eBook or Audiobook titles in order to merge your accounts.   Merge Account Alert  The following conditions will not prevent you from merging your accounts, but they may cause some items not to be merged into the target folder: The folders being merged were created while logged into different institutional accounts. Because available content may differ between institutions, only the content in the folder to be merged that is available from the institution through which the target account was created will be merged. The account to be merged has a role assigned to it, such as a Nursing Reference Center Plus administrator role used to create and edit notes on articles. If you continue to merge this account into the target account, that role will not be carried over. The account to be merged has active holds on EBSCO eBooks or Audiobooks. You can continue merging the accounts, but those holds will be deleted and not merged to the target account.    Save option for accounts that cannot be merged (including DynaMed personal folders): If you are unable to merge your old personal folder/account with your new folder/account, you can use the following steps to manually save the contents of your old personal folder and then add them to your new folder: 1. Log into your old personal folder by clicking on Switch Accounts (detailed instructions on how to do this can be found here: https://connect.ebsco.com/s/article/How-can-I-switch-accounts-when-logged-into-EBSCO-Discovery-Service-via-Single-Sign-On)   2. Once in your old personal folder you will need to click “Save” for each subfolder (Articles, Images, eBooks, Notes, etc.) that has content that you want to add to your new EBSCO Personal Folder: 3. Make sure the following settings are selected (when available): Include “HTML Link(s) to article(s)”   Standard Field Format: “Brief Citation” 4. You will then be taken to a window with record information on each item in the subfolder being saved that contains links to the records/saved searches etc. and instructions on how to save the information as a file on your computer. For Articles subfolder: For Saved Searches subfolder: To save the information in: Internet Explorer: select FILE then SAVE AS from your browser's toolbar. Be sure to save as a plain text file (.txt) or a 'Web Page, HTML only' file (.html).  FireFox: select FILE then SAVE FILE AS from your browser's toolbar. Chrome: right click (with your mouse) on this page and select SAVE AS You will need to repeat this for each subfolder which has information you want to add to the new folder.   5. Log out of your old Personal Folder. You can now add the content you saved back into your new personal folder by logging into the new folder, opening each link in the saved file(s) and selecting Add to Folder.

It is possible to do this. The linked EBSCO Connect article offers details of technical requirements. A recommendation for good integration is to use Full text uploaded As a flag to allow for better linking to full text records in the repository. The NHS Repositories Community of Practice offers a good forum to learn and share. There is a cost associated with an integration. An arrangement has been made with EBSCO to support a consortia model to reduce costs. Please see: Technical requirements for proposed repository integrations (EBSCO Connect) Can my repository be added to the Knowledge & Library Hub?(consortia model)

Some email notifications from the Hub can be blocked by your organisation's spam blocker. This frequently applies to messages sent through the Ask-A-Librarian function but may also affect document supply requests and other in-bound notification emails.  We also know that some organisations are not receiving Ask-A-Librarian emails because of security settings on NHS networks (particularly around emails that have different "from" and "reply to" fields, and emails that include HTML files). If you're not receiving Ask-A-Librarian emails, there are a number of things you can do: ask your IT department to add the following to their lists of permitted email addresses: ephost@ebsco.com check your junk mail folder (we know for some organisations that the Ask-A-Librarian emails repeatedly end up here), and if you find the emails here, save the sender email as a contact, and use the Outlook options to mark the emails as not spam/junk ask us to set the Ask-A-Librarian link to point to somewhere else - this could be a "contact us" form on your own library website, a "contact us" or other webpage, or an alternative email address using mailto: and having it pop up a basic email. Just raise a ticket in the service desk, letting us know where you'd like the link to point to instead, and we'll make the change. If you're not receiving ILL request forms, please contact the service desk, and we'll check and investigate further with you.

COUNTER 5 reports are designed for content such as databases, ejournals and ebooks.   EBSCOhost is the platform. On the platform are interfaces for the different products using the platform.  EBSCO Discovery Service which we call the NHS Knowledge Hub is one of the interfaces.   As it's not content, you must use EBSCO Standard Usage Reports. For the NHS Knowledge Hub, our preferred usage metrics include Total Requests and Total Search Clicks. Login to EBSCOadmin with the username and password for your Hub instance Select Reports and Statistics from the burgundy menu ribbon In the EBSCOhost / EDS box, select Standard Usage Reports Choose Interface Usage Report from the Report Type drop-down Choose your reporting period Select the delivery method.  If you select Download, the report, once created, will appear in Downloaded Reports.  If you want the report emailed to you, choose E-mail and complete the fields. If you want to schedule a regular emailed report, select an appropriate frequency. Choose either Create Report for Download or E-mail Report For downloads, go to the Downloaded Reports tab.  Once it's ready, select either Excel or Tab Delimited for the report you've created.  The report will download into your downloads folder. Open the report.  Find EBSCO Discovery Service in the Interface Name column of the report and check the Total Search Clicks and Total Requests statistics. See the eResources usage statistics guidance on the KLS website for more information.

Please raise a ticket on this support portal, including details of the OpenAthens orgs affected, and why the changes are being made. We will then update systems and records as necessary. There is a separate FAQ if you need to merge one or more Hub instances.  

We are able to set a pop up to appear on the Knowledge and Library Hub to prompt people to complete a user survey. The intention is to make sparing but regular use of this tool to capture snapshots of satisfaction and gather feedback. The survey tool operates across the whole network and it is not possible for us to turn it on or off on selected instances. The pop up is designed to be visible but not irritating for users. It can be dismissed or minimised. If the user completes the survey then a cookie should prevent them being presented with it again. The survey is next due to run from 21th October to 10th November 2024.