What are the responsibilities of supplying libraries participating in ILDS?

Responsibilities of supplying libraries

Keep your holdings up-to-date and accurate:
- Electronic journals in the Holdings Management section of your NHS Knowledge Hub instance
- PrintDOCs if you have print journal holdings
- Library catalogue for items available for inter-library loan
Respond within the national turnaround times for supply
- Requests should be processed as soon as possible after receipt, preferably within 24 hours.
- The maximum turnaround time is 2 working days for INCDocs and book ILL requests, and 5 working days for PrintDOCs requests.

Reasons for decline

You must supply for INCDocs and PrintDOCs requests. You may only decline if:
- Inaccurate holdings indicate access when in fact you don't have access
- The request has been declined previously
- Technical issues prevent the article from being downloaded or scanned
You must supply for book ILL requests. You may only decline if:
- The book is not available for ILL.
- The book has been reserved by the supplying library's own users
- The requesting library has copies of the book available

Book renewals are at the discretion of the supplying library, but should in general be granted unless the item has been reserved by a user within your region.

Lost or damaged items

When in transit from supplying library to requesting library, supplying library assumes responsibility. When in transit from requesting library to supplying library, requesting library assumes responsibility.

Please do not charge borrowing libraries for overdue items. Items that are very overdue may be assumed lost.

Other responsibilities

Your library details on HLISD
Your status information where appropriate (such as closures, unstaffed periods, or special arrangements)
Maintain statistics for local and national purposes and use them to benchmark activity.