What are the different components of the NHS Knowledge and Library Hub?

The NHS Knowledge and Library Hub (KL Hub) has a number of different components.

1. EBSCO products

EBSCO Discovery Service (EDS) - this is the search interface for end users. It is supplied by EBSCO and is branded the NHS Knowledge and Library Hub. It can be searched without logging in, but it is more effective for the end user if they log in with OpenAthens. There are around 265 versions or 'instances' of the NHS Knowledge and Library Hub - one for each trust or group of organisations which have the same content. You can find your local instance URL and corresponding EBSCO customer ID in this list.

EBSCOadmin - this gives you access to configure your instance of the KL Hub and other EBSCO interfaces. At least one person in each library service needs an EBSCOadmin login. You can find out how to change EBSCOadmin details if you have a change of administrator. It is necessary to have one EBSCOadmin login corresponding to each 'instance' of the NHS Knowledge and Library Hub.

EBSCOadmin gives access to:
Holdings Management, also known as Holdings and Link Management or HLM. You can add, update and remove resources in your library collection, edit coverage dates, add notes, and choose where links should go when clicked. It's important that this is kept up-to-date so that the correct links appear for end users when they are searching the KL Hub.
Databases - this is where the databases are selected which the KL Hub is searching. The databases which have been switched on can be seen in the 'Databases' tab in EBSCOadmin.
In EBSCOadmin you can also:
- Obtain usage statistics
- Configure search results and display preferences
- Apply custom branding to EBSCO products

Please see the list of what it is permitted to change, and how to make the changes.

EBSCO Publication Finder - this is an A-Z browsable list of your library's print and electronic journals. This has been replaced by the LibKey Browzine service which has richer functionality. However you may request a link for Publication Finder to be added back into your instance in addition to the Browzine link. (You need to log into the Service Desk in order to complete this request.)

EBSCO Connect - this is the support portal for EBSCO. It has many FAQs on EBSCO products. You may need to use this if you need to log a query directly with EBSCO. In most cases please log queries on the Hub Service Desk, having checked the FAQs beforehand in case your question is answered already.

Full Text Finder - you may hear a reference to this part of EDS. It is a screen which sometimes appears after a user clicks a button to see full text in EDS. In most cases it has been switched off and doesn't display, and the user is taken directly to the full text. It is not something which you need to maintain routinely.

2. Third Iron LibKey Products

Working in tandem with the EBSCO interfaces are a number of LibKey products:

LibKey Nomad
LibKey Discovery
LibKey Link
LibKey.io
Browzine

These call on the local library's holdings data in EBSCO Holdings Management. KLS staff don't need to maintain library holdings data separately in LibKey products.

You can find out more information about these LibKey products. The company which supplies the LibKey suite of products is Third Iron.

3. RefWorks

It is possible to export references from the NHS Knowledge and Library Hub into RefWorks. You can find more information about RefWorks. The company which supplies RefWorks is ProQuest.

4. Content

Once logged in, users are able to retrieve both nationally and locally purchased content in the KL Hub. There is information about which content is being searched.