If you don't have a user name and password for access to the Knowledge & Library Hub Support Portal, which is accessed via the website address https://support.library.hee.nhs.uk, you will need to register for an account. Details about how to do this can be found here. If you already have an account but have forgotten the password, please do the following: Go to https://support.library.hee.nhs.uk Click on Login Click on Forgot password? When prompted, type the email address you use to login to the support portal and click on Request reset link Locate the password reset email within your mailbox (check your Junk/Spam folder if it's not visible within your Inbox) and then follow the instructions to set a new password If this does not resolve the issue, please contact the Knowledge & Library Hub Service Desk via helpdesk@knowledgehub.freshservice.com

The NHS Knowledge and Library Hub Service Desk is the online support desk where library staff and end users can log and track requests for help with using national and regional systems and content. You can self-register to log a request. You will only need to do this once. To do this: Go to https://support.library.hee.nhs.uk Click on Sign up Complete the First name, Last name and Email address fields (Note: if you have an NHS email address, please use this when you register) Click the I'm not a robot check box and then Register Find the registration email in your mailbox (check your Junk/Spam folder if it's not visible in your Inbox) and then follow the instructions to set up and activate your account. A generic guide to the support portal is available on the Freshservice site under End User Guide. If you are unable to register for the support portal, or have any problems using it, please contact the Knowledge & Library Hub Service Desk via email to helpdesk@knowledgehub.freshservice.com