Why can I not find my ebooks on the Knowledge and Library Hub?
The results that display on the Knowledge and Library Hub are controlled by the selection of database indexes that are turned on.
Instances where the local library management system has been integrated
If your ebooks are catalogued on your local library management system and this has been integrated with the Hub, you should be able to view all of your ebooks. If you cannot, double-check that it has been catalogued correctly, and if so, report this via the service desk - please include record ID number, title, author, ISBN, publisher, publication date and edition. This will enable EBSCO to match this against their holdings and investigate.
Instances where the local library management system has NOT been integrated, or ebooks are not catalogued locally
Ebook metadata is held in three potential database indexes:
- Ebook index (edsebk)
- BASE (edsbas)
- VLeEbooks (edsvle)
One or all of these database indexes may need to be turned on to enable all missing ebooks to be discoverable. Unfortunately we do not have a list of what titles appear in which index, so turning them on is trial and error. Please be aware that turning on these indexes will enable a lot of additional ebook content to display in search results that may not be appropriate e.g. fiction books, and may affect the subject headings displaying in that filter. There are also occasional issues with metadata from these database indexes not matching metadata held in Holdings Management (HLM), which can result in the wrong buttons being displayed.
If at all possible, we recommend that ebooks are catalogued locally on your regional library management system, and when this is integrated into the Hub, this will ensure that all your ebooks are discoverable. See this related FAQ How should ebooks be discovered in the NHS Knowledge and Library Hub?