What administrative logins do my team and I need for the national systems?
You, or someone in your team, needs the following:
1. An EBSCOadmin login for each instance that you manage. This is to localise the NHS Knowledge and Library Hub and maintain your library holdings. You can also use it to obtain statistics, and possibly carry other tasks relating to EBSCO products. Please see this FAQ and if you need to, please log a request on the Hub Service Desk (you will need to log in first) with the following details:
- Name
- Email address
- Your trust name
For each account, you will receive a notification with a link to set up a password. Please look out for this notification and action it straight away. Password links only last 24 hours.
It is not currently possible to group instances under a single login, apart from for system administrators. If you manage more than one instance and would like to cross-check them, you can consider using separate browsers.
2. An OpenAthens local administrator login. This is to manage your OpenAthens users and resources. For more information, please contact your regional OpenAthens administrator.
3. An HLISD local administrator login. This is to maintain your library record on the Health Libraries and Information Services Directory (HLISD). For more information, please contact your HLISD regional editor.
4. A login for this Hub Service Desk portal. This is so that you can log support calls on this portal. There is an FAQ on how to do this.
You may also need:
5. An EBSCO Connect login. This is so that you can log an call with EBSCO if you have an issue or query which can't be resolved by the Hub Service Desk staff. You can create an EBSCO Connect account. You need one EBSCO Connect login for each instance that you manage. An EBSCO Connect account also gives access to EBSCOadmin.