What should I do if links aren't appearing for full-text which I'm entitled to access?
1. Check that you are logged in with your OpenAthens login.
2. Check that the title/collection is selected in EBSCO Holdings Management, that the title is not hidden and that the coverage start and end dates are correct.
3. Ensure that your packages are set up to include all newly added titles:
- In EBSCOadmin click on Holdings Management
- Select Packages
- Search for a specific package
- In the Current Holdings column, click the against the package name and select the option ‘Select All Titles From this package’
- Then click on the package name, scroll down, and ensure that the option ‘Allow EBSCO To Select New Titles’ is set to Yes and then click Save:
It seems that locally subscribed packages copied from the Ovid Link Resolver were not set up to include new titles, so it’s a good idea to check your locally subscribed packages. Nationally selected packages seem to be set up correctly.
This should not be an issue when selecting a new package – the correct defaults should be set.
4. See the information about how LibKey links are kept up-to-date.
If you continue to have problems, please log a ticket on the Hub Service Desk.