If a system seems to be unavailable how can I find out what's going on?
1. Check if it a widespread issue on the service status webpage. Announcements about service issues are also posted on the Hub Service Desk homepage. See also the list below of individual suppliers' status webpages.
2. If there isn't a widespread issue it is likely to be a local one. It could be a local network problem, so check other websites. If they are working, the issue is likely to be specific to a particular website. Check with your local IT department in case the website is blocked in your organisation. Here is a list of websites that should not be blocked.
NB: in a small number of cases, firewalls block access by IP address as well as URL. Please let your IT department know about any changes in supplier/publishers’ IP addresses.
3. If there is no issue reported on the relevant webpage, please report the issue to the NHS Knowledge & Library Hub service desk.
The status pages for the national services are listed below:
- For EBSCO services go to the EBSCO status webpage.
EBSCO services include the NHS Knowledge and Library Hub, the CINAHL bibliographic database, and the Psychology and Behavioral Sciences full-text collection.
- For ProQuest services go to the ProQuest status webpage.
ProQuest services include the BNI, Medline, and PsycINFO bibliographic databases, the Health Research Premium and PsycArticles full-text collections, and RefWorks reference management.
- For the Ovid (Wolters Kluwer) services there is no status page for all Ovid products.
Ovid services include the AMED, Embase, Emcare, HMIC and Medline bibliographic databases.
- For OpenAthens authentication go to the OpenAthens status webpage.